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Presentation
Experienced in building best in class After Sales Service Business. 18 years After Sales Service management including 13 years development After Sales Service Bosch Power tools (country and regional level (CIS countries, Ukraine and Georgia). All aspects of After Sales Service business:
-development own workshop
-development partners workshop
- SP distribution and workshops repair sales
- Sales department support
- Sales and service activities development
- workshop processes and workflow , efficiency development
- workshop audit
- Stock management (planning, analysis, management )
- Workshop P&L
- After Sales Service digitalization
- Labour safety
-development own workshop
-development partners workshop
- SP distribution and workshops repair sales
- Sales department support
- Sales and service activities development
- workshop processes and workflow , efficiency development
- workshop audit
- Stock management (planning, analysis, management )
- Workshop P&L
- After Sales Service digitalization
- Labour safety
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Background
Head of Service and Technical support department
Management of Technical support department
After Sales Service Director
Management of Bosch Power Tools service center in Minsk (Belarus). Development of Bosch PT after sales service in Belarus. Business planning. TGS, GM, expenses (P&L) and workshops KPI responsibility. Digital projects development. After sales campaigns development and launch. Dealers net development.
Regional Service Director
Russia and CIS countries responsibility. Business planning. TGS, fixed and var costs, EBIT (P&L) and service KPI responsibility. Cost cutting measures. Interaction with Key clients, sales, marketing, operational and log departments. After sales campaigns development
and launch.
and launch.
After Sales Service Manager
Management of Bosch Power Tools service center in Minsk (Belarus). Development of Bosch PT after sales service in Belarus. TGS, GM, expenses (P&L) and workshops KPI responsibility. Communicat with key Clients, Dealers, sales department and State office. Business planning. After sales campaigns development and launch. KPI achievement. Dealers net development.
Service manager
Management of service department. Field service organization (installation, launch, maintenance and repair) of cleaning equipment (Kaercher, Anove Reverbery), car washing system (WashTec), petrol station equipment (Tokheim).Interaction with State and private petroleum companies.
Bachelor of science
Radio engineering and electronics
🇬🇧English 🇷🇺Russian
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Working hours
Monday
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday
Closed
Sunday ▪ Today
Closed
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