Violette Brou

As a customer relations and administrative coordination professional, I help businesses manage their day-to-day activities and improve the customer experience.

Through my experience with local and international contacts, I know how to welcome, inform, organize, and professionally follow up on requests. I work in French and English, with German-language skills.

Organized, responsive, and detail-oriented, I provide support tailored to the needs of entrepreneurs, small businesses, and professionals who want to offer reliable service to their customers.

My services

• Remote administrative assistance: file follow-up, information organization, and request management.
• Customer service: message responses, request processing, and customer follow-up.
• Email management and appointment scheduling: organizing communications and coordinating calendars.
• Professional writing in French: letters, emails, business responses, and text proofreading.
• Customer support in English: written communication and follow-up of international requests.

My strengths

• French: native language.
• English: fluent, C1 level.
• German: B2 level, pending certification confirmation.
• Experience in reception, administrative coordination, and customer relations.
• Professional communication, organizational skills, and discretion.

My availability

I am available remotely for one-time or ongoing assignments. I am committed to providing clear communication, rigorous follow-up, and work completed within the agreed deadlines.

My goal is to help you save time, simplify your organization, and contribute to a professional, smooth, and positive customer experience.