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On-Call AMC Support Engineer - CCTV VMS & Traffic Software
📍 Remote · 📅 Published on 25-07-2026 · ⏳ Expires on 23-10-2026
10 $ Fixed
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Description
We are looking for an independent L2/L3 Technical Support Engineer to handle ongoing maintenance for a deployed surveillance project entering its AMC phase.
Scope of Work:
1. Provide on-call remote troubleshooting if issues occur with our Video Management System (VMS) or Traffic Monitoring / License Plate Recognition software.
2. Assist with server-level issues, system service restarts, or database maintenance across Windows Server and CentOS Linux environments.
3. Help map generic replacement IP cameras via ONVIF/RTSP into the existing VMS infrastructure if any on-site cameras fail.
4. Support the local site team with recovering and deploying bare-metal OS backups or database dumps in case of a server crash.
Important Project Details:
• No software development, programming, or feature upgrades are required. This is strictly system maintenance and uptime support.
• The applicant must have prior hands-on experience handling enterprise VMS platforms or Smart City Traffic/ANPR deployment software.
• Payment Terms: This is an on-call, per-incident support role. We will provide payment/charges directly on a per-call basis whenever a ticket or issue is raised.
Scope of Work:
1. Provide on-call remote troubleshooting if issues occur with our Video Management System (VMS) or Traffic Monitoring / License Plate Recognition software.
2. Assist with server-level issues, system service restarts, or database maintenance across Windows Server and CentOS Linux environments.
3. Help map generic replacement IP cameras via ONVIF/RTSP into the existing VMS infrastructure if any on-site cameras fail.
4. Support the local site team with recovering and deploying bare-metal OS backups or database dumps in case of a server crash.
Important Project Details:
• No software development, programming, or feature upgrades are required. This is strictly system maintenance and uptime support.
• The applicant must have prior hands-on experience handling enterprise VMS platforms or Smart City Traffic/ANPR deployment software.
• Payment Terms: This is an on-call, per-incident support role. We will provide payment/charges directly on a per-call basis whenever a ticket or issue is raised.