Tribe Manager / Head of Office

Description

Implements the Service Center strategy within the scope of its Tribe in line with customer commitments


Required competencies:
 Collective and individual communication (feedback culture),
 Focuses on customer needs (customer orientation and service orientation)
 Decision-making, arbitration
 Develops team autonomy
 Haves a sense of community
Know how:
 Relays and ensures the corporate strategy
 Manages and structures the organization of the Tribe
 Supports the development of the delivery model (Agility, ITIL, etc.)
 Summary reporting and associated improvement plan
 Reasonably and appropriately escalates issues
 Seniority of practice :
o JR: 1-3 years
o Mid : 3-6 years
o SR: 6-9 years
o Expert: 10+ years


Requested experience:
 Higher university education, IT and having demonstrated perfect mastery of his profession and related technologies
 Experience: Minimum 5 years of experience in an IT environment including 3 years of management in the DIO ecosystem or equivalent experience.
 Possible role: Head Of Discipline, Chapter Lead
 Ensure operational readiness (MCO) and service security,
 Service Quality Management,
 Reporting (Operational, Service Quality, SMS)
 Ensure the competitiveness and productivity of services produced, Improvement Plan,
 Participate in maintaining certifications
 Establish, analyze, and monitor dashboards (internal and external): analyze and propose improvement solutions,
 Define and promote Services and Products
 Manage and optimize the operating budget => Financial reporting of services and products
 Participate in RMAs for the BU
 Business/Client Interfaces: RAO attendance, Steering Committees, Gates, etc.