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Presentation
I have 5 years of operations support. I excel at MS Office.
Handling Customer complaints and requests.
Analyze customer service complaints to identify root causes and improving overall customer satisfaction level
Monitor network issues and identify recurring issues
Achieved service time and quality targets.
Trained and mentored employees to maximise team performance.
Developing Operational reports.
CRM Operations
Handling Customer complaints and requests.
Analyze customer service complaints to identify root causes and improving overall customer satisfaction level
Monitor network issues and identify recurring issues
Achieved service time and quality targets.
Trained and mentored employees to maximise team performance.
Developing Operational reports.
CRM Operations
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Offered services
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Background
Service Support Analyst
Handling Customer complaints and requests.
Analyze customer service complaints to identify root causes and improving overall customer satisfaction level
Monitor network issues and identify recurring issues
Achieved service time and quality targets.
Trained and mentored employees to maximise team performance.
Corporate Service closure.
Order provisioning support, coordination with Business Operation teams.
Order processing and cancellation.
Developing Operational reports.
CRM Operations
Analyze customer service complaints to identify root causes and improving overall customer satisfaction level
Monitor network issues and identify recurring issues
Achieved service time and quality targets.
Trained and mentored employees to maximise team performance.
Corporate Service closure.
Order provisioning support, coordination with Business Operation teams.
Order processing and cancellation.
Developing Operational reports.
CRM Operations
BS
I have a BS in Software Engineering
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Working hours
Monday ▪ Today
From08h00To18h00
Tuesday
From08h00To18h00
Wednesday
From08h00To18h00
Thursday
From08h00To18h00
Friday
From08h00To18h00
Saturday
From00h00To00h00
Sunday
From00h00To00h00
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